Powerful Analytics & Reporting
Make data-driven decisions with comprehensive analytics and reporting tools powered by Netsapiens. Monitor performance, track metrics, and optimize your communication systems.
Call Volume
Monitor trends and patterns
Quality
Track call performance
Usage
Resource utilization
Metrics
Key performance data
Comprehensive Analytics Suite
Monitor and analyze your communication systems with powerful tools designed for business intelligence.
Call Analytics
Track call volumes, duration, peak times, and patterns to optimize staffing and resources.
Quality Metrics
Monitor call quality scores, dropped calls, and network performance in real-time.
User Activity
Analyze user behavior, extension usage, and communication patterns.
Response Times
Measure average response times, hold durations, and call resolution rates.
Trend Analysis
Identify patterns and trends in communication data for strategic planning.
System Health
Monitor system performance, uptime, and resource utilization.
Pharmacy-Specific Analytics
Specialized metrics and reporting tools designed for pharmacy operations.
IVR Performance
- Prescription refill rates
- Average handling time
- Completion rates
- Transfer patterns
Response Times
- Average wait times
- Peak hour metrics
- Call abandonment rates
- Service level stats
Call Distribution
- Department routing
- Staff utilization
- Queue management
- Transfer analysis
Customer Engagement
- Patient satisfaction
- Callback requests
- Resolution rates
- Follow-up tracking
Ready to gain valuable insights?
Transform your business communications with powerful analytics.