Terms of Service

1. Acceptance of Terms

By accessing or using Sipharmony's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Service Description

Sipharmony provides Voice over Internet Protocol (VoIP) services, including but not limited to:

• SIP trunking services
• Unified communications solutions
• Contact center platforms
• Related telecommunications services

3. Prohibited Activities

Users are strictly prohibited from:

• Engaging in any form of telecommunications fraud
• Using our services for robocalling or spam calls
• Manipulating caller ID information
• Engaging in voice traffic pumping or artificial traffic inflation
• Using our services for harassment or illegal activities
• Attempting to bypass or manipulate our billing systems
• Reselling our services without written authorization

4. Anti-Fraud Measures

We maintain strict anti-fraud measures and reserve the right to:

• Monitor call patterns for suspicious activity
• Block calls to known fraud destinations
• Suspend service without notice for suspected fraud
• Report fraudulent activity to law enforcement
• Charge additional fees for fraudulent usage

5. Service Limitations

Our services are subject to the following limitations:

• Emergency services (911) limitations and requirements
• Service availability dependent on internet connectivity
• Call quality variations based on network conditions
• Geographic restrictions for certain features

6. Regulatory Compliance

Users must comply with all applicable telecommunications regulations, including:

• FCC regulations and requirements
• TCPA compliance for automated calls
• CPNI data protection requirements
• State-specific telecommunications regulations
• Know Your Customer (KYC) verification requirements

7. Payment Terms

Payment terms include:

• Monthly service fees billed in advance
• Usage-based charges billed in arrears
• Automatic payment processing on due date
• Service suspension for non-payment
• Additional fees for chargebacks or returned payments

8. Service Modifications

Sipharmony reserves the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. This includes changes to features, pricing, and terms of service.

9. Account Security

Customers are responsible for:

• Maintaining secure passwords
• Protecting account credentials
• Implementing appropriate security measures
• Reporting unauthorized access immediately
• All activity occurring under their account

10. Termination

We may terminate service immediately and without notice for:

• Violation of these terms
• Fraudulent activity
• Non-payment of services
• Violation of applicable laws
• Abusive behavior toward staff

11. Limitation of Liability

Sipharmony shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

12. Changes to Terms

We reserve the right to update these terms at any time. Continued use of our services after such changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these terms, please contact us at legal@sipharmony.com.