Privacy Policy
Last updated: March 26, 2024
At Sipharmony, we take your privacy seriously. This policy outlines how we collect, use, and protect your information while providing our VoIP and telecommunications services.
Information We Collect
Account Information
- Business name and contact information
- Billing and payment information
- User account credentials
- Technical contact information
Service Usage Data
- Call detail records (CDRs)
- Voice traffic patterns
- Quality of service metrics
- Network performance data
- Device and browser information
Communications
- Customer service interactions
- Technical support communications
- Service-related notifications
How We Use Your Information
- Providing and maintaining our VoIP services
- Processing payments and billing
- Complying with FCC and telecommunications regulations
- Improving service quality and performance
- Detecting and preventing fraud
- Sending service updates and notifications
- Responding to customer support requests
- Analyzing usage patterns to improve our services
Call Data and Recording
When call recording features are enabled:
- Call recordings are stored securely with encryption
- Access is restricted to authorized personnel
- Retention periods comply with industry regulations
- Customers can configure retention policies
- Call data is protected according to FCC guidelines
Data Protection and Security
We implement multiple layers of security to protect your data:
- End-to-end encryption for voice traffic
- Secure data centers with physical security
- Regular security audits and penetration testing
- Employee access controls and monitoring
- Secure backup and disaster recovery systems
- Compliance with telecommunications security standards
Regulatory Compliance
We comply with various telecommunications regulations, including:
- Federal Communications Commission (FCC) requirements
- Communications Assistance for Law Enforcement Act (CALEA)
- Telephone Consumer Protection Act (TCPA)
- State-specific telecommunications regulations
- Data protection and privacy laws
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to regulatory requirements)
- Opt-out of marketing communications
- Export your data in a portable format
Contact Us
For privacy-related inquiries or to exercise your rights, contact us at:
- Email: privacy@sipharmony.com
- Phone: (512) 991-2997
- Address: 295 E Renfro St, Burleson, TX 76028
This privacy policy was last updated on March 26, 2024. We may update this policy periodically to reflect changes in our practices or regulatory requirements. Please review this policy regularly for any updates.