At Sipharmony, we believe in modern communications. Ticket systems are boring, cumbersome, and easily mismanaged. It's hard to ignore customers when they are right there in Discord 😉
If you have any questions or need to open a ticket, please visit our help center!
We care about customers and supporting our product, not SLA's and micromanaged support teams. We've seen that played out. Small tickets become huge tickets real fast.